This morning I had a dental appointment. When I arrived there, one receptionist told me my appointment was tomorrow. I thought to myself “not again”. This dental office did the similar things to me before. In fact, this is their fourth time to do this.
I showed her two evidences; my appointment card and the email reminder sent by them. Both of the evidences showed the appointment date was today. I was right, and she was wrong.
She went back inside the office. I guess she discussed this matter with her coworkers. Several minutes later, she came out and told me “I squeezed you in. But please know you might have to wait a little longer since your appointment is supposed to be tomorrow”.
I was disgusted. Why this person never admits her mistakes and apologizes for that? As I mentioned earlier, this receptionist have made mistakes, especially on numbers. Within this year, this is her fourth time to mix up my appointment date and time. She once charged me the wrong amount. My payment was supposed to be around $200, but she charged me close to $500. When I pointed out her calculation was wrong, she obviously showed the attitude. Up until now, I never heard her apologizing her mistakes.
I had kept silence. I never told anything to them. Why haven’t I never pointed out to her supervisor before? Because I wanted to avoid any trouble on this land. I was not planning to speak to her supervisor. I had put up with her mistakes and rude attitudes. I just let it go every time.
My dental insurance company starts a new contract from the beginning of the year, January 1st. I was planning to change my dentist next year.
However, today, I had a strong feeling that I should voice out about my bad experiences.
I asked the nurse who is the best person whom I can talk about my bad experiences. She quickly arranged the opportunity for me to voice out the issues with the boss and the office director who is her immediate supervisor.
Two of them were aware of the issue about the receptionist. They told me I was not the only one who voiced out about her issues. They expressed their sincere apology and appreciation for my courage to voice out. They promised to me to fix the issues. And, at the last, they asked me to give them one more chance before I change the dental office next year.
We may encounter some issues from schools, companies, and medical offices. It is easier for us to put up with them, instated of voicing out. However, sometimes, somebody has to voice out in order to solve and improve the issue.
♬ Any feedback? (^^♪
three wisdom 