At homeschooling, my daughter had been suffering from the constant errors on the school laptop. The error was obviously from the laptop itself. When the error occurred, I let my daughter to use my personal desktop computer. She could continue her school work in my personal desktop without any errors. However, I cannot let her use my personal computer all the school hours.
I contacted the support team several times. They thought the error was due to the malfunction of their server. Or, the technical support team people thought it was due to our internet speed being slow. No matter how many times I explained the school laptop was bad and needed to be replaced, but nobody took care of this issue.
I contacted my daughter’s homeroom teacher. Followed by the teacher’s advice, I issued a ticket and requested to replace the laptop to another one. It was August 21st.
It took them four weeks until somebody finally contacted me and arranged on sending us a replaced laptop. Today, the replaced laptop finally arrived.
My daughter used the replacement laptop. It was obviously much better than the current one. It worked normally. Finally this case was taken care of.
three wisdom 