I have been dealing with the treadmill’s manufacturer for this whole month. I have communicated with four workers so far. Every communication was very frustrating and uncomfortable. Nobody has been helpful.
I visited the Better Business Bureau® homepage, ww.bbb.org, and found 2,114 complaints were filed for this company for the recent 3 years. There are a whole bunch of unsatisfied and angry customers. Each of them says they don’t recommend this company to anybody.
I also found one article who was written by the former company. He went into the detailed information from the inside of the company why all the customer support agents were not helpful. They are trained by their management to push back the customer’s request under warranty. He describes the workers as “under the gun at all times.” I never heard of this expression. I looked the meaning up. It means “under pressure.” They are constantly under the pressure on trying to push the customer back.
Some of the complaints state they are planning to sign up for a class action against the company about their bad way of treating their customers violating the business law.
I guess I should give up on communicating to this company anymore. At least now I know I am not the only one who have experienced badly from this company. I will let the Universe to take care of this company from this point.
three wisdom 