Since last year, starting from October, I have been attending 8 seminars regarding insurance presented by Japanese insurance agency. After the seminar, I have been discussing with one agent about whole life insurance plan. I finally selected one plan and finished application form. I asked the agent to show me before she actually submit the application form. She promised she would. But she didn’t keep her promise and went ahead to submit it without my final approval.
I got shocked when I received the confirmation email directly sent from the insurance company. When I opened the file, I found errors from the very first column; the name. When I proceeded to check her input, I found lots of more mistakes. By the time I finished checking to the end of the application form, I found myself shaking from irritation toward the agent. I sent an email to the agent with the list of errors before I went to bed.
This morning I found an email from the agent sent late at night after I went to sleep last night. The email contained full of excuses. She did admit some errors as her small mistakes, but she continued it would be corrected easily. She didn’t admit the other errors. She insisted it was the system error of the insurance company, not her fault.
I contacted her supervisor; the store director and noticed him what happened. He mentioned he doesn’t have anybody else who has a license for my state. I was disappointed that I needed to give up on this life insurance plan because of the agent’s mistake. I need to start over again to find an insurance agent.
three wisdom 