Today again, I spent my most of my free time on editing my homepage. I joined their live chat service to ask about creating a blog post index for the Japanese readers. The chat agent didn’t give me the right support that I needed. Since I explained my situation and desire of how I want to create an index page, the person definitely understood my request. However, the agent didn’t admit that he/she didn’t know. I wasted my 30 minutes exchanging the questions and answers without receiving the solution. Then I politely told the agent I would leave the chat and closed all the browsers.
I went to the kitchen and sent a quick prayer so that I would have the right agent on my next live chat session.
I opened my email box and found a new email there. It was a continuation of the live chat, but the message said the agent was a different person from the previous session.
I jumped back in the live chat session. the new agent understood what I requested and created a video for me on exactly how to set and where to go on each process. The person showed me a new tool which was called Query Loop and solved my request. I also asked some more questions. On each time the agent was able to solve my questions right away by creating a video. The agent also helped me to change the background color by using a CSS setting. I truly appreciate this agent for being super nice and efficient.
three wisdom 