In the early morning at 6:30 a.m., I made a phone call to the annuity insurance company. My first anniversary is coming up, and I can edit the strategy index during only the certain period. Their website recommends customers to call them in the early morning which should be their least busy hour. I expected to be connected to a live agent right away, but it didn’t go like that. I called the main number and listened to their recorded instruction on which number I should press, then the put me on-wait for more than 10 minutes. Then finally, I was connected to a live agent. So far so good. Unfortunately, though, the agent was not helpful at all. She repeated my request over and over again, put me on-hold every time she repeated my retest, the she would come back and said she does not know. By the time I hang up the phone, it was close to 8:20 a.m. I spent 2 hours on the phone, which was not helpful. I wonder other people are having the same experiences as I did. I should have done this communication via email or online chat, if they had, so that I could have done something simultaneously and didn’t waste my time.
three wisdom 