My husband and I talked about rolling over his old 401K fund to purchase an annuity product. In order for that purpose, we needed to make a phone call to the investment company. First, the answering machine answered our call and we needed to listen all of their options to select our inquiry. Second, they put us on hold so that we needed to wait 20 minutes to finally a live agent answered the phone. The person sounded nice and polite, unfortunately though, she needed to transfer us to somebody else who could answer our question. The next person did the same thing and transfer us to somebody else. Guess how many people we needed to be transferred? The answer was eight. They transferred to 8 people and every time they put us on-hold line so that we needed to wait every time. then finally, the last person accidentally hung up the phone while my husband was explaining the reason why we made a phone call. I wish this investing bank will change this crazy system to keep transferring the customer over to a new worker. As you know, we have good days and bad days. Today was an unlucky day for us due to this investing bank.
three wisdom 