I have been dealing with the bill amount issue on the cell phone bill. It has been so frustrating. Even though I have talked with multiple different workers, nobody has solved the issue yet. I happened to see a post in FB where Japanese people posts their daily concerns. One person experienced a bad service just like what I had experienced. Her husband told her “Welcome to America.” The husband mentioned this type of bad service is pretty common in America. We will eventually have to file a complain in BBB that is Better Business Bureau. I hope the company worker will solve the issue so that I don’t need to file a complaint in BBB.
