Conversation with the phone company worker 11/20/2023

I filed a complaint about the phone company through BBB website the other day. in response, I received an email from the phone company worker mentioning about the complaint through BBB. The email content sounds like a scammer, to be honest. The person wants to speak with me even though I already submitted the official complaint letter with some evidences.

I know this happens to challenge me on how calmly I could deal with this worker who obviously doesn’t care about my issue. I really hope I could talk to somebody who has the authority to solve the issue.