Homeopathy consulting request 11/21/2023

I received one message through LINE app. She said she listens my podcast, but I don’t know about this person that much. She mentioned about her physical symptom and asked my advice about homeopathy remedy. I would be willing to advice if I have known this person for a long time, and if this is a simple urgent case. However, I don’t know about this person and the case seems to be one of the chronic issues as she mentioned the she has had the issue for more than 3 months. I pondered for a while on how I should react. Should I advise her or should I turn down her request with politely explaining the reasons. I came up to my mind that I should take the latter option.